Frequently Asked Questions
Reservations for our rentals can be made online 24 hours a day! Simply search your dates, select your property, and “Book.” You will receive a confirmation via email, which will have the details of your stay.
YES. Our website is a secure network. Your personal and payment information are safe and confidential. Credit card numbers are encrypted when we receive!
Please see our properties map for closest parking to your rental. You will also receive an email closer to your reservation date with guidance on parking locations and entry location. On that email you will also receive a guest support contact phone number so you can ask our team any question 24/7 during your arrival and stay.
You should receive an email close to your reservation date with check in procedure and check out procedures. On that email you will also receive a guest support contact phone number so you can ask our team any question 24/7 during your arrival and stay with us!
There are many restaurant and grocery options 5-10 minutes from the property. You can also call any food delivery company to receive food at your rental like Uber Eats, Grubhub, Doordash, Etc!
Guests will arrive to find professionally laundered and sanitized high quality linens on ready made beds. Bath sets (which include bath towels and hand towels) are also provided. All of our rentals will have a stocked kitchen. For The Ranch Houses and Tree House fully stocked with pots, pans, bowls, dinner ware and flat ware and for our Pony Houses a kitchenette with microwave/toaster oven, toaster, fridge, sink and dinner ware and flat ware. Our vacation rentals also include a starter kit of dish soap, paper towels and toilet paper. The starter kit is meant to get you by until you make it to the store.
Our team is here to help before, during, and after your stay. We are easy to reach via email, text or phone throughout your visit! Our office is open 7 days a week 9a-5p and we have staff on-call after hours for emergencies.
2 night minimum stays, longer minimums for special events.
Yes! See section 12 on our Terms and Conditions
See section 2 on our Terms and Conditions
Check in is at 3pm
Check out is at 11am
Upon Request we have a tidy up service. Please contact us to request this service. 48 hours notice is required to schedule.